Frequently Asked Questions
Everything you need to know about keeping your beverages perfectly chilled.
What is the Frost Buddy technology?
Our products utilize double-walled, vacuum-insulated stainless steel to ensure your drinks stay ice-cold for up to 24 hours or piping hot for up to 12 hours.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. We also offer expedited shipping options at checkout for those who need their gear sooner.
Are Frost Buddy products dishwasher safe?
While our stainless steel is highly durable, we recommend hand-washing to preserve the integrity of the vacuum seal and the vibrancy of the powder-coated finish.
Do you offer a warranty on your products?
Yes, we offer a limited lifetime warranty against manufacturer defects. If your Frost Buddy loses its vacuum seal or has a structural flaw, we will replace it.
What is your return policy?
We offer a 30-day window for returns on all unused items in their original packaging. Please contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.